At EYANAA, we strive to ensure complete customer satisfaction with every purchase. If you are not fully satisfied with your order, we’re here to help. Please read our Returns & Refund Policy carefully.

1. Eligibility for Returns

You may request a return if:

  • The item is unused, unworn, and in its original condition
  • The product includes original tags, packaging, and accessories
  • The return request is raised within 7 days of delivery

2. Non-Returnable Items

The following items are not eligible for return:

  • Items purchased during clearance or sale events
  • Customized or made-to-order products
  • Innerwear, intimate wear, or hygiene-sensitive items
  • Products damaged due to misuse, washing, or wear after delivery

3. Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team with your order ID
  • Provide images or videos if the product is defective or incorrect
  • Once approved, you will receive return instructions

4. Refund Policy

After we receive and inspect the returned product, we will notify you about the status of your refund. If approved, the refund will be processed within 7–10 business days to your original payment method.

5. Exchange Policy

We offer exchanges for size or color issues, subject to stock availability. Exchange requests must be raised within 7 days of delivery.

6. Return Shipping

Return shipping charges may be borne by the customer unless the return is due to a damaged, defective, or incorrect item sent by EYANAA.

7. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with supporting images or videos. We will arrange a replacement or full refund at no extra cost.

8. Cancellation Policy

Orders can be cancelled only before they are shipped. Once shipped, cancellations are not permitted.

9. Policy Updates

EYANAA reserves the right to update or modify this Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Email: support@eyanaa.com

Last Updated: January 2026